Support License

You can download and use XStudio for FREE without any restriction/limitation.

In addition, the following components included in XStudio are licensed under the GNU Lesser General Public License v3 (LGPLv3):

the SDK allowing to develop your own proprietary launchers,
a number of launchers,
the report templates (allowing to create your own reports)
and the localization files (at the moment English, French, German, Spanish, Italian and Chinese)

Free support is ensured by the XStudio community through the XQual forum.

However, serious companies should purchase a yearly commercial support license to benefit from our professional assistance:

A commercial support license is to be considered if:

You care about garanteed support and sustainability,
You want quick advices/answers from an expert to your issues,
You want to get emergency patches if needed,
You want to be notified of any technical alerts or new versions,
You need to smoothly ramp-up and optimize your automation process and need (free) support for this,
You do not want to share your problems in some public forums.

This package is available in 3 versions:

	Free	Silver	Gold	Platinum
	Free	900€ /year/10 users ($1100)	1500€ /year/10 users ($1800)	3000€ /year/10 users ($3600)
Software Availability
XStudio (All platforms + web package) + XAgent (all platforms)
Free upgrade to new stable versions
Update Services
Emergency patch updates	-
Technical alerts	-
Consultative Support
Upgrade and Administration	-
Data-Model and Performance	-	-
Customer code (i.e. launcher) review	-	-	-
Problem Resolution Support
Remote troubleshooting Will require an account with read-only access to the database	-
Number of incidents (per database) Additional incidents: 300 €	-	2	4	10
Email support access	-
Skype support access	-	-
Phone support access (English or French spoken)	-	-	-
Max. response time (in working days)	-	4	3	2
Patch/Custom build	-	-
Sustainability
Source-code of latest stable release in case of discontinuation	-

The pricing is per year and per range of 10 users declared (disabled users are not counted) in XStudio's database.

For instance, if you have 8 different users enabled (<10) created in your database, the silver contract will cost you 900€ ($1100) per year so 9.40€ per user and per month.

If you have 18 users (>10 but <20), it will cost you 1800€ ($2200) per year so 8.30€ per user and per month etc.

If you're interested in any of these licenses, Order now

(or contact our sales team).

A copy of the complete source code MAY also be released (under certain conditions - such as no redistribution of any kind, non-disclosure etc.) for a one-shot fee. Contact us for more information.

Different consulting services can also be provided.